Return Policy

The customer will receive full refund, if the return is a result of our error. Book/s purchased from www.vivagroupindia.com can be returned only when:
Book/s which was not ordered were supplied by mistake or
Book/s were received in damaged conditions or
Book/s were received after 15 days of placing order

Such cases must be brought to our notice immediately after receipt of book/s by emailing to onlineorders@vivagroupindia.net and book/s so returned must be received by us within 15 days from the date of online ordering. In the case of book/s returned that were received after 15 days of placing online order, such book/s must be received by us within 7 days of receipt of the book/s.

Book/s so returned must be properly packed and must be received at our end in the same condition it was sent and if received in damaged condition, no refund would be made.

We do not replace or exchange the book/s that has been purchased.

No courier charges refund would be payable by us for return of book/s by customer as book/s were sent by us by courier at our cost.

Customers are requested to accept the conditions placed by us before proceeding with the return.

Refund Policy

Full refund would be made for the book/s ordered from www.vivagroupindia.com only when the book/s are returned as per the Return Policy.

Order cancelled after placing orders & intimated to us before we have dispatched the books
The customer can cancel an online order by emailing immediately to onlineorders@vivagroupindia.net so that dispatch of the book/s can be stopped. In place of the book/s ordered the customer can email us any other book/s either of the same value or more. If the value of the books so chosen is more than the online order originally ordered, we shall let you know the difference amount to be paid to us. Book/s would be dispatched only after the difference amount has been received by us.

The book/s that has been purchased from any of our showrooms located in 8 cities in India cannot be returned online. Such returns and requests for refunds have to be made manually at the showroom from where the book/s was purchased.