What is vivagroupindia.com?
What can I get here?
Are these books only in English?
How do I purchase an item on vivagroupindia.com?
Can I order without registering as a member?
How do I create an vivagroupindia.com account?
Do you charge for creating an vivagroupindia.com account?
What if I forget my password?
How can I find an item to order?
Can I order multiple items in one order?
Can I pre-order?
Is it safe to give my payment information online to vivagroupindia.com?
What are the payment options that you accept?
What are the banks supported for debit cards and Net Banking?
What credit cards are acceptable?
What is CVV?
What is the minimum purchase amount for Demand Draft?
Are there any transaction charges that I have to pay for the order?
Do I have to pay any tax on these online transactions?
What are the shipping charges?
What is the difference between shipping per item and shipping per order?
Can I order multiple items to be shipped to multiple shipping addresses?
Can I come and pick the order from your location to save shipping charges?
How will my order be delivered?
How soon can I get my order?
Can I have an order shipped outside India?
What do I do if I don't receive my order in the given time frame?
Can I cancel my order after I place the order?
What if I have placed the order in error and want to cancel it?
Can I return using Viva Courier Service?
Will I get a full refund for my returned item?
Are there any return guidelines that I can follow if I find the product defective?
   
Ques. What is vivagroupindia.com?
Ans. vivagroupindia.com, a website developed for its customers for online shopping and giving information about their products.
 
   
Ques. What can I get here?
Ans. You can find educational books in all subjects dealt by them.
 
   
Ques. Are these books only in English?
Ans. Yes.
 
   
Ques. How do I purchase an item on vivagroupindia.com?
Ans. Purchasing a book is a simple 3-step process.
 
  • Register your name through the members option.
  • Search and add items to your shopping cart
  • Select your method of payment enter your payment information and submit the order That is it. The item you purchase will be delivered to your doorstep.
 
   
Ques. Can I order without registering as a member?
Ans. No, you cannot order without registering your name.
 
   
Ques. How do I create an vivagroupindia.com account?
Ans. You can create an vivagroupindia.com account using your email address and relevant information through My Account tab on our website.
 
   
Ques. Do you charge for creating an vivagroupindia.com account?
Ans. No, vivagroupindia.com account creation is free of any charge whatsoever.
 
   
Ques. What if I forget my password?
Ans. You can use our Forgot Password services to send/reset your password
 
   
Ques. How can I find an item to order?
Ans. If you remember the category of the item, you can browse for the item by category. For example you can Browse for Computing books under our categories. If you remember the exact item or some details about it, you can search for the item by Title, ISBN, Publisher or Author in our powerful Search function. You can also filter this search by Language.
 
   
Ques. Can I order multiple items in one order?
Ans. Yes you can add multiple items to your shopping cart at one time and place it under one order. However there will be a separate shipping charge for each item on the order.
 
   
Ques. Can I pre-order?
Ans. We do not have the pre-order feature at this time.
 
   
Ques. Is it safe to give my payment information online to vivagroupindia.com?
Ans. It is absolutely safe and secure to give your payment information online to vivagroupindia.com. Any information you enter on our vivagroupindia.com Account setup page is encrypted before transmission to our server. Thus, you can safely enter your payment and personal registration information and it cannot be read in transit to our server. This encryption is certified by Thawte, Inc.
 
   
Ques. What are the payment options that you accept?
Ans. Currently, we accept Credit Cards, Debit Cards, Net Banking (Bank Transfers), DD (Demand Drafts) and Local Cheques as payment options. We do not take COD (Cash On Delivery) or VPP (Value Payable Registered Post) at this time.
 
   
Ques. What are the banks supported for debit cards and Net Banking?
Ans. The following are the banks supported for debit cards and Net Banking:
 
  • YES Bank
  • Industrial Development Bank of India
  • HDFC Bank
  • Axis Bank
  • Centurion Bank of Punjab
  • Bank of India
  • Citibank
  • ICICI Bank
  • Kotak Mahindra Bank
  • Bank of Punjab Ltd.
 
   
Ques. What credit cards are acceptable?
Ans. Visa and Master Cards issued by any bank are acceptable.
 
   
Ques. What is CVV?
Ans. The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud.
There are actually two security codes:
 
  • The first code, called CVC1 or CVV1, is encoded on the magnetic stripe of the card and used for transactions in person.
  • The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person.
  The CVV2 is a 3- or 4-digit value printed on the card or signature strip, but not encoded on the magnetic stripe. In MasterCard, Visa, Discover and JCB credit and debit cards, it is a 3-digit value. It is not embossed like the card number, and is always the final group of numbers printed on the back signature panel of the card.
The CVV2 number is generated when the card is issued, by encrypting the card number and expiration date under a key known only to the issuing bank. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession. To date, no cracks for this system are known.
 
   
Ques. What is the minimum purchase amount for Demand Draft?
Ans. For paying by Demand Draft, the total purchase amount (including shipping charges) must be at least INR 500.00.
 
   
Ques. Are there any transaction charges that I have to pay for the order?
Ans. There are no extra or hidden transaction charges that you will be paying for, you will only be paying for Sale Price of item + Shipping Charges per item.
 
   
Ques. Do I have to pay any tax on these online transactions?
Ans. No you don't have to pay any sales tax on these online transactions.
 
   
Ques. What are the shipping charges?
Ans. Shipping charges vary by seller. Please check the seller's shipping charges before adding an item to your shopping cart.
 
   
Ques. What is the difference between shipping per item and shipping per order?
Ans. Shipping per item is the shipping charged per item by a seller. Shipping per order is the number of items ordered multiplied by the seller's shipping charge per item For example, if the number of items ordered is 5 and the seller's shipping charge per item is INR 25.00, then the shipping per order will be 5 x 25.00 = INR 125.00.
 
   
Ques. Can I order multiple items to be shipped to multiple shipping addresses?
Ans. You can order multiple items but can have only one shipping address per order number.
 
   
Ques. Can I come and pick the order from your location to save shipping charges?
Ans. vivagroupindia.com is an open online retail platform with sellers all over India, so picking up orders from a location to save shipping costs is not possible.
 
   
Ques. How will my order be delivered?
Ans. All items will be shipped directly by the sellers to you using Viva Courier Services or sellers' own courier services.
 
   
Ques. How soon can I get my order?
Ans. The total time for you to receive the order, or the total ship time can be estimated as follows: Total Ship Time = Processing Time + Delivery Time. The Processing Time will be displayed for every item depending on the individual seller. The standard Delivery Time for an order is 4 - 15 days.
 
   
Ques. Can I have an order shipped outside India?
Ans. Currently, our online ordering systems supports sales only in India. Please contactonlineorders@vivagroupindia.net with your query for assistance.
 
   
Ques. What do I do if I don't receive my order in the given time frame?
Ans. If you have not received your order within the given time frame, please contact your respective seller directly for the order or email us at onlineorders@vivagroupindia.net.
 
   
Ques. Can I cancel my order after I place the order?
Ans. It is best to contact the seller directly or onlineorders@vivagroupindia.net to find out what stage the order is in for cancellation. If the order has already been processed and shipped you cannot cancel the item.
 
   
Ques. What if I have placed the order in error and want to cancel it?
Ans. In order to cancel an order, it is best to contact the seller directly or onlineorders@vivagroupindia.net as soon as possible to find out what stage the order is in. If the order has already been processed and shipped you cannot cancel the item.
 
   
Ques. Can I return using Viva Courier Service?
Ans. No, you will have to use a courier service of your own to return the item.
 
   
Ques. Will I get a full refund for my returned item?
Ans.

Please refer our Return Policy & Refund Policy.

 
   
Ques. Are there any return guidelines that I can follow if I find the product defective?
Ans. Please read this Return Policy carefully and follow the instructions strictly if you wish to return an item for a refund.